Shipping & Returns
Shipping Policy
Shipping and Delivery
Here at Afro Superstore, we offer multiple options to suit all delivery needs. Find shipping options available for any product on the item description page.
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Next Day — Our fastest delivery choice, available in qualifying ZIP codes.
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$5.99 on orders under $35
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Free on orders of $35 or more
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Marketplace and freight items count towards the $35, but shipping is case-by-case based on location
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Two-day—Choose from millions of select items online—no membership needed!
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$5.99 on orders under $35
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Free on orders of $35 or more
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Marketplace and freight items count toward the $35 threshold, but shipping is case-by-case based on location
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3 – 5 Day—Standard shipping on everything you need
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$5.99 on orders under $35
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Free on orders of $35 or more
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Marketplace and freight items count toward the $35 threshold, but shipping is case-by-case based on location
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Freight—Made a big purchase? Get it delivered with the freight shipping method.
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Price is at the seller’s discretion.
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Marketplace and freight items count toward the $35 threshold, but shipping is case-by-case based on location
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Shipping for Marketplace items
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Marketplace and freight items count toward the $35 threshold, but shipping costs may be applied by the Marketplace Seller
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Shipping Restrictions
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Due to carrier limitations and other factors, items such as food and flowers cannot be shipped to certain locations, including U.S protectorates
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Due to Federal Aviation Administration (FAA) safety restrictions, items that contain regulated or hazardous materials cannot be shipped by air (Express or Rush); these items will be shipped via ground service.
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Regulated materials are usually aerosol products in pressurized spray cans or products that contain flammable, volatile or corrosive chemicals.
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Ship to a Non-billing Address
If your order is shipping to an address other than the billing address associated with your credit card, we may contact you to list the alternate address with your credit card company. To prevent fraudulent use of your card, your order won’t be processed until your payment is confirmed.
To list the alternate address with your credit card company, contact the number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address with your financial institution before you submit your order that is shipping to an alternate address helps us process your order quickly and more confidently.
Return & Exchange Policy
Standard Returns
As part of our COVID-19 response, we will temporarily not allow store returns on certain items.
Returns are available for nearly everything Afro Superstore sells. Your purchase history on Afrosuperstore.com displays the latest eligible date for a return or replacement, however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.
Items purchased from dealers or resellers and not Afro Superstore directly are not eligible for return, refund, or exchange.
Returning Items Purchased on Afro Superstore
Items sold and shipped by Afro Superstore can be returned or replaced, when available, by mail within 90 days of receipt. To ensure your item may be returned contact us.
Damaged or Defective Items
If an item you received from Afrosuperstore.com is damaged or defective, you can return by mail for a refund or replacement.
About Returns
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The process of returning an item by mail takes 2-3 weeks in most cases
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We recommend insuring your return package, as we cannot refund an item we don't receive.
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A returned item must be identical to the brand, specifications, item description, and condition of original purchase